Returns

An order may be cancelled at any time between the placement of the order and 7 days following delivery of the goods. An administration fee for cancelled orders will be charged at 5% of the total order value.

If you are dissatisfied with your purchase for any reason you may, within seven days of delivery, contact our customer service department to notify them that you wish to return some or all items from your order. You can then either arrange to return the goods themselves to us at your own cost or you may ask us to collect the goods at a cost of £25 which will be deducted from your refund. Goods must be returned to us in the same condition they were in at the time of delivery to you and in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge of £35 may be levied to cover cost of failed collection. Refunds will be issued via the original payment method within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Please note that for selected items of leather upholstery there is a 50% cancellation/returns fee unless the order is cancelled within one week of placement. Such items are clearly marked.

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

Collections (Photographic Evidence of Packing) - If we agree to collect an item from you, then please note that we will require you to send us a photograph by email of the package in it's wrapped state so that we can then verify that it is in a state that our couriers will accept. We will only be able to arrange collection once we have this and the packaging has been approved.

We do not deliver on weekends or Bank Holidays.